Our Team
Built on more than four decades of experience, HBE Yakabit is powered by a team that combines deep technical knowledge, practical field experience, and a commitment to serving our customers.
Meet us first
Nine minutes on how this team works, and on who picks up the phone when you call. The profiles below put names to the faces.
42 years in business, the same people, cutting-edge service — the engineers, field technicians and administrators customers actually speak to.
Where It All Started
Owner and Founder Randall Fowler established Professional Satellite Services Inc. from his home 42 years ago. At age 30, Randall put his career as a Master Machinist on hold to sell and service large satellite dish systems.
He bought a 1975 Toyota long-bed pickup from a customer who wanted $1,000 for it — and asked whether he could pay $250 down and $250 a month for the next three months.
The customer agreed. Randall has been self-employed ever since.
Over the years, the company has continually adapted as technology changed — from large satellite dish systems through home theater, dial-up and DSL, to a tower-based wireless network. Today, HBE Yakabit offers service through all three major MNO 5G cellular carriers, along with HBE Yakabit Business VoIP Phone service.
Randall remains active in day-to-day operations and is excited about the company’s latest developments. Recently, HBE Yakabit developers, together with company engineer Alex Ivie, built a new enterprise-level VoIP PBX with modern, industry-leading features. The company also worked with Odoo developers to consolidate fragmented customer databases into one central CRM hub, helping streamline customer service.
In the future, Randall looks forward to turning the company over to younger family members and a trusted mix of longtime HBE Yakabit team members.
Company Evolution
Each time the technology changed, the company changed with it. This is the path that led from a ten-foot satellite dish to an enterprise VoIP platform.
Sold and serviced from a home office.
Ten feet of hardware became eighteen inches.
Early into the technology that replaced the big dish.
A trusted engineer’s question sparked HBE Yakabit’s ISP journey.
Design, sales and installation.
The first customers connected.
Moving the base to always-on broadband.
Wireless Internet Service Provider infrastructure, built and maintained in-house.
Service through all three major MNO 5G carriers.
Business phone service on the company’s own platform.
Built in-house, with fragmented customer databases consolidated into one hub.
Leadership
Ownership, engineering, administration and finance — four leaders who between them cover every part of what HBE Yakabit delivers.
Owner & Founder
42 yearsFounded the company from his home at age 30 and remains active in day-to-day operations.
Read his story
Engineering Department Lead
35 years with HBE YakabitHolds a communications engineering degree and has spent decades helping build the HBE internet network.
Read full profile
Head Administrator · Sales & Marketing Manager
14 yearsStarted during summer school breaks at 16 and now leads the administrative branch of the company.
Read full profile
Chief Financial Officer
Since 2020Oversees finances, budgets, insurance and the compliance load that came with the VoIP division.
Read full profileEngineering
Engineering Department Lead
The Engineering Department is led by Alex Ivie, who has more than 35 years of engineering experience. Alex holds a communications engineering degree and has spent decades helping build the HBE internet network.
Alex oversees engineering across HBE Yakabit, from wireless residential and business internet customers to the management and development of the company’s new Business Phone PBX. He also leads the design and deployment of custom VoIP business phone networks for clients, including IVR systems and client-specific features.
Alex has been with HBE Yakabit for 35 years. He is a valued and trusted team member, as well as a close friend of the company owner.
Field Service
The people who climb the towers, run the service calls and keep customer equipment working.
Lead Tech · Tower Climber · Business Phone Technician
Robert Beaman leads the HBE Yakabit Field Service Technician division. He has been with the company for nearly 15 years and fills several important roles — Field Service Technician, Tower Climber, Business Phone Technician, and any other role needed to support the team.
Robert takes the lead in troubleshooting field service issues with HBE Yakabit customer service. He works closely with other technicians each day, sharing knowledge and training them through the experience he has gained over many years.
Robert also helps administrators manage company inventory, ensures service vehicles stay inspected, and schedules fleet maintenance. HBE Yakabit is proud to have Robert as an integral and trusted member of the team.
Tech · Field Service Technician
Nate Martin is a Field Service Technician heading into his third year with HBE Yakabit. Before joining the team, he gained field service experience with other internet companies.
“I love running service calls.”
Nate is also a certified tower climber. He enjoys the challenge of technical work and drives the department’s bucket truck for high or hard-to-reach customer equipment locations.
Contractor · EON Services, Founder & Owner
Nathan Holloway worked with HBE Yakabit for more than eight years, advancing to the role of Tech Field Service Manager. As he launched EON Services, HBE Yakabit supported his transition into business ownership and continues to rely on Nathan and his firm for contract work.
When Nathan is available, HBE Yakabit calls on him for tower-climbing support and other contract work. His services also include Big Rig truck maintenance and CDL support when the company needs use of its 60-foot Altec double-bucket truck.
Nathan and EON Services remain a valued resource for HBE Yakabit, especially when overflow work requires additional skilled personnel. His professionalism, reliability, and quality of work make him one of the trusted local contractors HBE Yakabit calls on from time to time to help serve customers in a timely and professional manner.
Administration
Scheduling, paperwork, marketing, finance and compliance — the work that keeps everything else moving.
Head Administrator · Sales & Marketing Manager
Beth Green leads the administrative branch of the company. She began working for HBE Yakabit during summer school breaks when she was 16 years old. Fourteen years later, she serves as Head Administrator as well as Sales and Marketing Manager.
Like many members of the HBE Yakabit team, Beth wears many hats. She also works closely with the CFO to ensure marketing efforts are coordinated correctly and remain in compliance with company requirements. Her professional management skills help keep the team organized, efficient, and effective.
Chief Financial Officer
Floy Fowler serves as the company’s CFO. She joined HBE Yakabit in 2020 and has been with the company for six years. As the VoIP division expanded, FCC regulations and compliance requirements became increasingly complex, creating the need for focused financial and regulatory oversight.
The CFO role is demanding, and Floy’s background as a licensed pharmacist has helped her excel in a position that requires precision, organization, and attention to detail. She is articulate and thorough in managing her responsibilities.
As CFO, Floy oversees company finances, departmental budgets, insurance requirements, and other obligations needed for a company the size of HBE Yakabit. She also helps ensure policies remain aligned with partnership requirements. The HBE Yakabit team rests easy knowing Ms. Fowler is serving as comptroller.
People + Technology
The newest technology at HBE Yakabit did not come from a vendor catalog. It came from the same people who have been building and supporting this network for decades.
HBE Yakabit developers, together with company engineer Alex Ivie, built a new enterprise-level VoIP PBX with modern, industry-leading features — the platform behind HBE Yakabit Business VoIP Phone service.
The company worked with Odoo developers to consolidate fragmented customer databases into one central CRM hub, helping streamline customer service.
Satellite, cellular, dial-up, DSL, fixed wireless, 5G and VoIP — through every shift, the same team has stayed accountable to the same customers. Talk to the people who will actually answer the phone.
