IVR menus and queueing
Customisable interactive menus answer and place calls, with load balancing by department to cut hold times.
Softphone · 01
Desktop Call Center
For teams whose day is the phone. Agents work from one window on Windows, Mac or Linux, and supervisors get the visibility they need to keep queues moving.
A full desk phone that runs on the computer
The dialler, the directory and the conversation share one window, and the interface works the way a desk phone does — so there is very little for staff to learn.
-
Familiar by designThe interface mirrors a traditional phone, so the people using it already know how.
-
Calls, files and messages togetherPlace calls, share files, manage voicemail, send SMS and host video conferences from one place.
-
Fits the tools you already runConnects to CRM and collaboration systems rather than replacing them.
One window for the whole queue
Agents see who is waiting, who is on a call and who is free without leaving the screen they take calls on. Supervisors get the same view, plus the recordings and metrics behind it.
-
Automatic call distributionRouting balances workloads across the team, cutting wait times and improving first-call resolution.
-
Presence across the floorAvailability updates live — online, busy, on a call or away — so transfers land with someone who can answer.
-
Several calls at onceConfigurable calls-per-line with busy lamp field, warm transfer and consultative conferencing.
-
Metrics behind the callsReal-time dashboards, call logs and per-agent KPIs, with recordings kept for coaching.
Built for people whose day is the phone
Everything an agent needs is one screen and one headset — no switching windows between the dialler, the directory and the customer record.
-
Professional headsetsEPOS, Sennheiser, Jabra, Poly and Yealink over USB, Bluetooth or call-centre models.
-
Caller history on answerThe caller's previous contacts surface as the call arrives.
-
Quick-search directoryDial from a directory synced with Outlook rather than retyping numbers.
Calls that stay clear, and stay private
Audio and video hold up across the connections real offices actually have, and every session is encrypted in transit rather than only at the edges.
-
Clear and reliableCrystal-clear audio and video for an uninterrupted conversation.
-
Any networkWorks over 3G, 4G, 5G, Wi-Fi and ethernet, so quality holds as people move.
-
Encrypted sessionsTLS, SRTP and secure WebSockets, with two-step verification against unauthorised access.
No install? Run it from the browser
The client installs on Windows, Mac and Linux. Where a machine cannot take an install — a shared desk, a contractor’s laptop — it runs in the browser instead.
-
WebRTC in the browserLaunch it from a browser, log in, and start making and receiving calls immediately.
-
Windows, Mac and LinuxOne client across all three desktop platforms, so a mixed fleet stays on one phone system.
-
Fits existing systemsIntegrates with legacy SIP servers and on-premises phone systems.
Professional headsets
Works with EPOS, Sennheiser, Jabra, Poly and Yealink, over standard USB, Bluetooth and call-centre headsets.
Caller history at hand
Agents open a caller's history as the call arrives, and dial from a quick-search directory synced with Outlook.
Softphone · 02
Mobile Phone
The same extension your team answers at the desk, on the phone already in their pocket.
The business line travels. On iOS and Android the app carries the same extension, directory and call handling as the desk, so staff away from the office are still on the phone system rather than a personal number.
The business line leaves the building
Staff away from a desk stay on the phone system rather than falling back to a personal number. The extension, the directory and the call controls travel with them.
-
iOS and AndroidNative apps on both, carrying HD voice and video over mobile data or Wi-Fi.
-
Chat, SMS and MMSOne-to-one and group messaging with file sharing, in the same app as the call.
-
Contacts that match the officeGoogle and Microsoft cloud contacts alongside the company directory.
-
Encrypted in transitTLS, SRTP and DTLS with secure WebSocket transport, on the same handset staff carry everywhere.
A SIP client, not a second phone service
The handset registers against the PBX you already run, so mobile staff appear on the system as their own extension rather than as an outside number.
-
Registers to your PBXStandard SIP, compatible with most PBX platforms.
-
Encrypted in transitTLS, SRTP and DTLS with secure WebSocket transport.
-
One identity everywhereThe same extension and directory as the desk client.
Full call handling
Hold, transfer, mute, forwarding, recording and redial—the same controls the desk client has, sized for a handset.
Presence on the move
Colleagues see availability in real time, so calls are not transferred to someone already engaged.
Choose the number you show
Multiple caller IDs let staff present the right number for the campaign, region or department they are calling on behalf of.
Softphone · 03
Laptop/Tablet
For staff who move between desk, home and site. The same client installs on Windows, macOS and Linux and needs nothing more than the internet connection already in front of them.
Same experience, whichever screen is open
One client installs on Windows, macOS and Linux, so a mixed fleet does not mean a mixed phone system. Video, conferencing and file sharing come with it.
-
Windows, macOS and LinuxThe same build across all three, with headset support for USB, Bluetooth and call-centre models.
-
Audio that holds upWebRTC with HD voice codecs that conceal packet loss, so calls stay intelligible on imperfect links.
-
Zero-touch provisioningDevices configure themselves from a central dashboard — hundreds of users deployed in minutes.
-
Encrypted end to end in transitTLS, SRTP and DTLS with secure WebSocket transport.
Chat and video in the same window
On a laptop the app widens out: message threads on one side, the call on the other, with files shared straight into the conversation.
-
Chat beside the callThreads stay open while a call runs, so notes and links go to the right people.
-
HD video conferencingMulti-party video with file sharing, without a separate meeting tool.
-
Ten or more languagesA multilingual interface for teams that are not all working in one language.
Video and conferencing
HD video calls and VoIP conferencing with file sharing, for the meetings that do not need a meeting room.
Any SIP-based PBX
Standard SIP keeps it compatible with most PBX platforms, so it fits the system you already own.
Ten or more languages
A multilingual interface for teams that are not all working in the same language.
Put your business line on every device
Tell us how many extensions you run and which PBX you are on, and HBE Yakabit will scope the rollout with you.